FAQ

Frequently Asked Questions

These answers summarize our current ordering process. The linked policies control if a summary differs from the full policy.

Ordering and payment

How do I place an order?

Products with a verified online freight rate and current checkout availability can be added to the cart. Products marked Call for Freight Pricing require a destination-specific freight and availability confirmation before purchase. Contact us for multi-unit, mixed-equipment, special-configuration, or purchase-order requests.

Which payment methods are accepted?

Available payment methods are shown at checkout. Contact us before relying on financing, purchase-order, wire-transfer, or other arrangements that are not displayed in checkout. Review the Payment Policy for current terms.

Can I request a quote?

Yes. Contact us with the product, configuration, quantity, and delivery ZIP code. A quote is not an order until its terms are accepted and any required payment is completed.

Freight and delivery

How much does freight cost?

Freight is not free. It varies by equipment and applicable delivery terms. Some products have a documented rate shown during checkout. Products without a reliable rate are quote-only and cannot be purchased online until freight and availability are confirmed.

Where do you ship?

Our standard online shipping region is the contiguous United States. Alaska, Hawaii, U.S. territories, Canada, and other international destinations are not available through standard online checkout.

Where does equipment ship from?

Equipment may ship from the applicable supplier, manufacturer, warehouse, or other fulfillment location. The origin can vary by product and availability; ask us before ordering if origin or routing is important.

How long does delivery take?

Handling and transit times vary by product, fulfillment source, carrier, route, destination, season, and current availability. We provide the available estimate for the applicable order, but carrier and supplier schedules can change.

How is freight equipment delivered?

Freight delivery terms vary by product and destination. Delivery may be curbside or to a suitable carrier-accessible point. The customer may need appropriate unloading equipment. Liftgate, appointment, residential, limited-access, oversize, or other services must be confirmed for the order and may add cost.

What should I do at delivery?

Inspect the shipment before signing the delivery receipt. Note visible damage or shortages on the receipt, take clear photos, retain packaging and paperwork, and contact us promptly. Carrier or manufacturer claim deadlines may apply.

Products and availability

How do I confirm specifications or compatibility?

Manufacturer specifications and configurations can change. Before purchase, confirm critical dimensions, tractor or loader compatibility, power requirements, included components, and model or SKU information with us and the applicable manufacturer documentation.

Does every product have the same warranty?

No. Warranty availability, duration, registration, exclusions, service location, and remedies vary by manufacturer and model. Ask for the applicable written warranty before purchase.

Returns, damage, and warranty claims

What is the return policy?

Review the current Return & Refund Policy for eligibility, authorization, exclusions, fees, return freight, and refund timing. Contact us before sending any item back.

How do I request warranty assistance?

Contact us with your order number, model and serial information if available, a description of the issue, and supporting photos or video. We can help route the request, but the manufacturer or warranty provider determines coverage and remedy under its written terms.

What if an item arrives damaged?

Record visible damage or shortages on the delivery receipt before signing, take photos, and contact us promptly with the order and shipment details so the applicable carrier or supplier process can be started.