FAQ

How do I place an order?

You can order directly through our website by adding items to your cart and checking out. If you prefer, call us at (888) 341-7800 and we can place the order over the phone. For large or custom orders, email us at team@tillerequipment.com for a quote.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank wire transfers for large orders. Financing options may be available on select equipment — contact us for details.

Can I get a custom quote for multiple items?

Absolutely. If you're buying multiple pieces of equipment or need a specific configuration, call or email us. We'll put together a package quote that often includes additional savings on freight.

Do you offer financing?

We can work with you on payment arrangements for larger purchases. Contact us to discuss options. We also accept purchase orders from established businesses and government entities.

Is my payment information secure?

Yes. Our store is hosted on Shopify, which uses industry-standard SSL encryption and is PCI-DSS compliant. We never store your credit card information on our servers.

How much does shipping cost?

Orders over $2,500 ship FREE via freight to anywhere in the contiguous 48 states. For orders under $2,500, shipping is calculated at checkout based on weight, dimensions, and destination.

Where do you ship from?

All equipment ships from our facility in Utah. Some items may ship directly from the manufacturer's warehouse depending on availability and your location — we'll always let you know before shipping.

How long does delivery take?

Most in-stock items ship within 3–7 business days. Freight delivery typically takes 5–14 business days depending on your location. We'll provide tracking information and estimated delivery dates once your order ships. Some larger or made-to-order equipment may take 2–4 weeks.

Do you ship to Alaska, Hawaii, or Canada?

Currently, we only ship to the contiguous 48 US states. If you're in Alaska, Hawaii, or Canada, contact us — we may be able to arrange something on a case-by-case basis, though additional freight charges will apply.

How is freight equipment delivered?

Large equipment is delivered via commercial freight carrier on a flatbed or enclosed trailer. Delivery is curbside — the driver will unload at the end of your driveway or a suitable access point. You'll need a tractor or forklift to move equipment from the delivery point. If you need liftgate service, let us know at the time of order.

What should I do when my equipment arrives?

Inspect the equipment thoroughly before signing the delivery receipt. Check for any visible damage to the equipment or packaging. If you notice damage, note it on the delivery receipt and take photos immediately. Contact us within 48 hours so we can file a freight claim.

Is all your equipment brand new?

Yes. We only sell factory-new equipment. We do not sell used, refurbished, or remanufactured items. Every product comes in original manufacturer packaging with full documentation.

Do your products come with a warranty?

Every piece of equipment comes with the full manufacturer's warranty. Warranty terms vary by brand and product — typically 1–3 years for most equipment. Specific warranty details are listed on each product page.

Can you help me choose the right equipment?

That's what we're here for. Call us at (888) 341-7800 and tell us about your operation — acreage, terrain, what you're trying to accomplish — and we'll recommend the right machine for the job. No pressure, no upselling.

Do you sell parts or accessories?

Our primary focus is complete equipment units. For parts and accessories, we recommend contacting the manufacturer directly. We can provide you with the right contact information for any brand we carry.

What is your return policy?

We accept returns within 30 days of delivery for unused, unassembled equipment in original packaging. A 15% restocking fee applies, and the buyer is responsible for return freight costs. Custom or special-order items are non-returnable. See our full Return Policy for details.

How do I file a warranty claim?

Contact us first at (888) 341-7800 or team@tillerequipment.com. We'll help you determine if the issue is covered under warranty and connect you with the manufacturer's warranty department. Keep your order confirmation and any documentation that came with the equipment.

What if my equipment arrives damaged?

Note any damage on the freight delivery receipt and take photos immediately. Contact us within 48 hours at (888) 341-7800. We'll file a freight damage claim and work to get you a replacement or repair as quickly as possible — at no cost to you.

Still have questions?

Give us a call at (888) 341-7800 — we're happy to help.